Terms of Use | Mixpost

These Terms of Use (the "Terms of Use") apply to the Mixpost app (the "App", "Software", "Mixpost app", "we", "us" or "our"), available at https://mixpost.app and operated by INOVECTOR DIGITAL S.R.L., registered in the Republic of Moldova with number 1019600028867 ("Inovector").

The Mixpost app is offered as a hosted service at https://cloud.mixpost.app and as self-hosted software available from https://mixpost.app.

By using the Mixpost app and downloading our Software, you explicitly agree to these Terms of Use.

We retain the right to alter, amend, add, or remove any part of these Terms of Use at any time, at our discretion. In case we make significant changes to the Terms of Use, we will give you appropriate notice. It is therefore advisable to periodically check these Terms of Use for any modifications. By continuing to use our Software after any modifications have been made, we assume that you have read and accepted the updated Terms of Use. If you do not agree with the Terms of Use, you should immediately cease using our Software and remove it from all your devices, such as servers, computers, laptops, tablets, and smartphones.

We shall make sure that the latest version of these Terms of Use shall always be available at https://mixpost.app/terms-of-use.

If you have any questions or concerns, you may contact us by email at ask@inovector.com.

How these Terms are organized

Part I: General Terms, which applies to everyone who uses the Mixpost app, in either form.
Part II: Self-Hosted Software License, which applies when you purchase a Software License and run the Software on your own server.
Part III: Mixpost Cloud, which applies when you subscribe to the hosted service at cloud.mixpost.app.

Part I: General Terms

1. Definitions

The following definitions apply to these Terms of Use:

"Fee": the amount to be paid to obtain a Mixpost app Software License for one year or LIFETIME (for customers who buy this type of Software License). This fee shall always be available at https://mixpost.app/pricing;
"Software": the Mixpost app, listed and described on https://mixpost.app, including all present and future bug fixes, corrections, updates, upgrades, modifications, new features or functionalities, and documentation through videos;
"Software License": the non-exclusive, non-transferable, limited right to access, use, and download the Software following these Terms of Use;
"Mixpost Cloud": the hosted, subscription-based version of the Software operated by Inovector at https://cloud.mixpost.app;
"Terms of Use": these terms of use;
"You": any user of the Software.

2. Acceptable Use

You are prohibited from utilizing the Mixpost app in any way that may cause harm to individuals, including but not limited to causing harm, defamation, abuse, harassment, or threats towards others, or promoting such behavior among third parties.

3. General Terms of Payment

All payments concerning the purchase of the Software License and Mixpost Cloud subscriptions shall be handled by Paddle, our merchant of record, in accordance with their terms and conditions. Inovector does not store any of your payment details.
Software License payments are processed through https://mixpost.app/pricing. Mixpost Cloud subscriptions are managed from your Mixpost Cloud account.
Payments can be completed with a credit card or other payment methods supported by Paddle.

4. Intellectual Property

Inovector is the owner or licensee of all rights in the Software, which is copyrighted under applicable law. At all times, Inovector remains the exclusive owner of the Software and the sole holder of all copyrights and other intellectual property rights in the Software. Its code and structure are valuable trade secrets of Inovector, protected by applicable law. You do not obtain any ownership interest in the Software by downloading it, using it, or subscribing to Mixpost Cloud.

5. Disclaimer of Warranty

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF QUALITY, PERFORMANCE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. FURTHER, INOVECTOR DIGITAL S.R.L. DOES NOT WARRANT THAT THE SOFTWARE OR ANY RELATED SERVICE WILL ALWAYS BE AVAILABLE.

6. Indemnification

You agree to indemnify and hold harmless INOVECTOR DIGITAL S.R.L. for any third-party claims, actions, or suits, as well as any related expenses, liabilities, damages, settlements, or fees arising from your use or misuse of the Software, or a violation of any terms of this license.

7. Third-Party Licenses

Specific components bundled with the Software may be provided under third-party licenses or MIT licenses and may be subject to other terms and conditions such as those of these Terms of Use. You shall be required to obtain for yourself all licenses for third-party software not included within the Software. Inovector does not assume any responsibility in case of infringement of such third-party license terms of use by you.

8. Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of the Republic of Moldova, without regard to its conflicts of laws principles. In case a dispute should arise between Parties concerning the creation, execution, and interpretation of the Terms of Use, the competent tribunals and courts of Chisinau have exclusive jurisdiction.

Part II: Self-Hosted Software License

This Part applies when you purchase a Software License and run the Software on your own server. It does not apply to Mixpost Cloud subscriptions, which are covered by Part III.

1. Purchase and Download of the Software

For purchasing the Software, a valid email address is needed.
The installation package shall be available after the payment of the Fee. You have to fill in a purchase form at https://mixpost.app/pricing with your account and payment information. Inovector reserves the right to cancel the purchase if the purchase form is incomplete or incorrect.
When you purchase the Software License, you shall be able to download the most recent version of the Software. You can download the most recent version of the Software with a valid Software License at any time.
The Software License expires one year after the payment of the Fee. If you have purchased a LIFETIME Software License, the License never expires.
When the Software License expires, the latest downloaded version of the Software can still be used.
The Software License is always bound to one domain or one subdomain.
If you want to run the Software on another domain or subdomain, you shall need an additional Software License.
You may not use the same license for different businesses. You must purchase a license for each business.
The Mixpost app provides the following purchasing options:
- The Mixpost app "Pro" Software License.
- The Mixpost app "Enterprise" Software License.
Info about the purchase options is available at https://mixpost.app/pricing.

2. Use of the Software

The Software License grants you permission to download, install, and use the latest version of the Software.
You shall not modify, copy, sublicense, lease, sell, publish, transmit, (re)distribute, perform, reverse engineer, assign, participate in the transfer or sale, create derivative works of, or in any way exploit any of the Software, in whole or in part, except as allowed under "Software Modification" below. Nor do you have the right to transfer the Software to third parties.
When the Software is downloaded to your device, you do not obtain any ownership interest in such Software.
It is forbidden to use a Mixpost app Pro license to develop your own SaaS or to sell workspaces of the Software License. Inovector reserves all its rights to take legal action if you try to use Mixpost app Pro to create your own social media management SaaS. Inovector offers a separate Software License (Mixpost app Enterprise) for this purpose.

3. Configuration of Third-Party Services

The Mixpost app uses official APIs from social platforms that support them. For this, you must register on these platforms and create the applications to get access to their API. On some platforms you will get access faster, others need a few days to review the API access request.
Social networks are fighting spammers. If you intend to use the Mixpost app and their platforms fairly and prove it to them, then access to their API will be accepted.
We are not responsible for the fact that your request from a social platform is rejected.

4. Software Modification

You may alter, modify, or extend the Software for your use, or commission a third party to perform modifications for you, but you may not resell, redistribute, or transfer the modified or derivative version. Components from the Software may not be extracted and used in other programs without prior written consent from INOVECTOR DIGITAL S.R.L.

5. Making Copies

You may make copies of the Software for backup purposes, provided that you reproduce the Software in its original form and with all proprietary notices on the backup copy.

6. Duration and Termination

Inovector may terminate or suspend your access to the Software at any time, including in the event of your actual or suspected unauthorized use of the Software or of non-compliance with these Terms of Use, without any liability.
You are entitled to terminate your use of the Software but shall, for the avoidance of doubt, in no event be entitled to the repayment of the Fee.
The downloaded Software can be used unlimited without any restrictions after the purchase thereof. There is no termination on the use of the Software after the purchase of the Software License, but you are only entitled to download the most recent version of the Software as long as you are holding a valid Software License, as described in "Purchase and Download of the Software" above.

7. Updates and Support

We can update the Software and its functionalities as it deems required at its sole discretion. Inovector may update the Software without notifying you.
You will receive free updates for 1 year. After 1 year you can use the software but will not receive the updates. To obtain the updates you have to renew the license. The early adopters will receive lifetime free updates.
No representations or guarantees are made regarding the response time in which e-mail support questions are answered, but we will do our best to respond quickly. Technical support is limited to bug reports and feature requests. No support will be provided to diagnose or advise application-level code issues.
We do not provide free software installation support.
We will not help you develop new features for free.
We do not offer training, ongoing personal maintenance, or direct support services to your employees or partners.
If you have altered the source code, you will still receive updates, but the responsibility for integrating these updates into your modified code will be yours.

8. Refund Policy

If you are not satisfied with the Software, you may request a full refund within 14 days of purchase. To request a refund, contact us via the chat widget on our website.

Part III: Mixpost Cloud (Hosted Service)

This Part applies when you use Mixpost Cloud, the hosted version of the Software operated by Inovector at https://cloud.mixpost.app. Part I applies to Mixpost Cloud as well; Part II does not.

1. Subscriptions, Trial, and Billing

Mixpost Cloud is offered as a subscription with monthly or yearly billing. Current plans and prices are available at https://mixpost.app/cloud.
Every plan starts with a 7-day free trial. A valid payment method is required to start the trial, but you will not be charged during the trial. If you cancel before the trial ends, you will not be billed.
Subscription fees are billed in advance for each billing period. Payments are handled by Paddle, our merchant of record, under their terms and conditions. Inovector does not store your payment details.
You can upgrade, downgrade, or cancel your subscription at any time from your account. Cancellation takes effect at the end of the current billing period, and you keep access until then.

2. Your Content

You retain all rights to the content you upload to or create in Mixpost Cloud, such as posts, images, videos, and other materials ("Your Content").
You grant Inovector a limited, non-exclusive license to host, store, process, and transmit Your Content solely as needed to operate and provide Mixpost Cloud, including publishing it to the social platforms you connect, at your instruction.
You are responsible for Your Content, including having the necessary rights to it and complying with the terms and policies of the social platforms you connect.

3. Hosting and Infrastructure

Mixpost Cloud runs on infrastructure operated by European providers. Media files are stored with Hetzner (Germany) and delivered through the bunny.net content delivery network (BunnyWay d.o.o., Slovenia). Both act as data processors on our behalf under data processing agreements.
The full list of sub-processors and details on how personal data is handled are available in our Privacy Policy.

4. AI Features

Mixpost Cloud includes optional AI features, such as generating or improving post content. These features are powered by third-party large language model providers.
Content you submit to an AI feature is processed by these providers solely to generate the response. Details are available in our Privacy Policy.
AI-generated content may be inaccurate. You are responsible for reviewing AI-generated content before publishing it, and once you use it, it is treated as Your Content under these Terms.
AI features may be subject to usage limits depending on your plan.

5. Account Deletion and Termination

You can delete your account at any time. When you delete your account, Your Content is deleted from our systems, and residual copies in backups are removed as those backups expire.
Inovector may suspend or terminate your access to Mixpost Cloud in the event of non-payment, abuse, or a violation of these Terms of Use.

6. Service Availability

We work to keep Mixpost Cloud available at all times, but the service is provided without an uptime guarantee. Planned maintenance and factors outside our control, including social platform APIs, may temporarily affect availability.

7. Refunds

The 7-day free trial is your evaluation period. Except where required by law, subscription fees already paid are non-refundable. If you believe you were charged in error, contact us and we will review your case.